What to do if Sber's QR code freezes at a cash register in Thailand and the seller won't hand over the goods?

The situation is unpleasant, but solvable. If the QR has already "gone through" in the app, but nothing appears on the seller's terminal and the goods are not given to you — do not argue and do not make a scene. Calmly explain the situation, show the transaction in the bank app on your smartphone screen. If the seller is not willing to wait — simply pay for the purchase in cash or by card, and later write to the bank's support about the stuck payment.

Usually such "stuck" transactions are canceled automatically within 1–3 days, and the money is returned to the account. This is not a loss, just a delay. Don't waste your nerves and your entire vacation on this.

Here is a short plan of action:

• Stay calm and do not try to prove you are right by force — you are in a foreign country and play by foreign rules.
• Pay for the item another way — in cash in baht or with a UnionPay card, if the terminal accepts it.
• Take a screenshot of the transaction in the bank app — this will be useful for contacting support.
• Write to the bank's support chat after the trip or right on the spot — they will file a request to cancel the payment.

The easiest way to avoid such situations altogether: do not pay for large purchases by QR from a Russian bank. Small amounts at the market — you can risk it, but pay for electronics, tours, and expensive items using proven methods. We have told in detail and honestly why Russian QRs stopped working in Thailand and what to use instead — we recommend studying this before your trip.

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