Why does card payment not go through on Trip.com and what to do?

If card payment on Trip.com does not go through, it may be due to several reasons. Here are step-by-step solutions that will help solve the problem:

• Check card settings: Make sure that "Online purchases" are allowed in the internet bank or app.
• Use another card: Try a card from a different bank, especially if you have a Sberbank or UnionPay card.
• Change platform: Pay through the app instead of the website or vice versa — sometimes this unexpectedly helps.
• Change currency: Set the payment currency to rubles in the settings.
• Configure VPN: If you are in Russia, turn off VPN; if abroad, turn on VPN with a Russian IP.
• Check 3D-Secure: Enable or disable SMS confirmation through card settings or bank support.
• Update data in your personal account: Confirm email and phone number on Trip.com.
• Choose another hotel: Some hotels may block certain cards.
• Try later: Sometimes the same card starts working after a day or two.

If nothing helps, use Russian alternatives, such as Aviasales or Yandex.Travel.

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