What to do if your suitcase is damaged at the airport?

If your suitcase is damaged at the airport (for example, a wheel or handle is broken), you can receive compensation by filing a claim with the airline carrier. Airlines and airports are responsible for the integrity of baggage. Immediately after receiving your baggage, inspect it, and if you find damage, go to the passenger service desk at the airport—there they will help you draw up a damage report. Note that compensation may not cover all cases, and the process may take time, so weigh the cost of the damage against the possible efforts. To protect your baggage, you can insure it in advance or use wrapping film for the suitcase.

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